Effective Date: 1st September 2024
At TenTen Nail Colors, we aim to provide a smooth and satisfactory shopping experience for our customers. This Shipping and Returns Policy outlines the details regarding the shipping process and returns/exchanges for purchases made on https://tentennailcolor.com.
Shipping Policy
Order Processing
- Orders are typically processed within 2-5 business days after the order has been placed, excluding weekends and public holidays.
- Once your order is processed, you will receive an email notification with tracking information.
Shipping Rates & Delivery Time
We offer the following shipping options:
- Standard Shipping (Pakistan): Delivery within 2-5 business days.
Please note: Shipping times may vary depending on your location and any unforeseen delays with the courier.
Shipping Fees
- Standard Shipping: Rs. 250
Free standard shipping is available for orders above Rs. 4000 within Pakistan.
International Shipping
At this time, we only offer shipping within Pakistan. For international inquiries, please contact us at info@tentennailcolor.com.
Returns and Exchanges Policy
We want you to be fully satisfied with your purchase. If you are not completely happy with your order, we accept returns and exchanges under the following conditions:
Eligibility for Returns and Exchanges
- Items must be unused, unopened, and in their original packaging.
- Items must be returned within 14 days of receipt.
- Sale items are non-refundable and non-exchangeable.
How to Initiate a Return
To initiate a return or exchange, please follow these steps:
- Email us at info@tentennailcolor.com with your order number and the reason for the return.
- Our team will provide you with further instructions on how to return the item.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
- We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned items.
Exchanges
If you would like to exchange your item for a different shade or product, please contact us at info@tentennailcolor.com, and we will guide you through the exchange process.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 48 hours of delivery at info@tentennailcolor.com with your order number and photos of the item. We will arrange for a replacement or refund at no additional cost to you.
Contact Information
For any questions or concerns about your order, please reach out to us at:
- Email: info@tentennailcolor.com